Wednesday, February 22, 2012

If you can't say anything nice....

...don't say anything at all.

"This LCD page is the worst ever! You can't find anything on here!!"

How am I supposed to respond to this feedback? I know how I'd like to respond but I can't. I'm operating as a representative of the Federal gov't.

Attention users of the world!! Don't submit feedback like this.

Wednesday, February 15, 2012

And the hits keep coming

Some new crazy feedback...

"what part I can access"

Um, part of what? Are you tied up? How in the world am I supposed to answer this?

Monday, February 13, 2012

We want to hear from you...

Part of my job here at starts with "M" ends with "care", is to answer inquiries from the public submitted via a link at the bottom of every webpage.

Sometimes these inquiries point out a broken link or a database error. Sometimes the user has a really good question that needs answering. Most of the time, the inquiry is not in my area and I reassign the incident elsewhere.

Every once in a while, I get one that makes me laugh.

At 12:19 PM, someone submitted the question, Does Medicare cover any work done to ears cleaning, hearing test, etc? At 12:59 PM, they submitted an update to their original question. "Well- do they or not?"